Use automotive diagnostics and customer communication remotely as a bilingual specialist supporting OPENLANE’s arbitration claims in the EST time zone.

As a Bilingual Automotive Technical Specialist, you will investigate claims and assess vehicle condition for fair, evidence-based resolutions. Your work combines hands-on industry experience, technical analysis, conflict resolution, negotiation, and CRM software. You will communicate with customers and teams in English and French.

Key Responsibilities:
Verify vehicle condition data from inspection reports
Investigate and resolve customer arbitration claims
Explain technical resolution bases clearly to customers
Mediate disputes and negotiate repairs or pricing




Collaborate with inspection and quality control teams

Requirements:
Bilingual English and French communication skills
At least two years of hands-on automotive industry experience
Availability during EST hours, 8:30 AM to 5:00 PM
Customer service, conflict resolution, and negotiation skills
CRM software proficiency and basic computer literacy

Bring automotive expertise, bilingual communication, and sound judgment to resolve OPENLANE claims and clarify vehicle condition concerns.
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📌 Bilingual Automotive Claims Specialist Vancouver
🏢 OPENLANE
📍 Vancouver