Apply industrial troubleshooting and commissioning expertise as a Technical Support Specialist supporting Tekna customers worldwide. Coordinate service needs and system solutions.

This experienced technician supports Tekna systems through first-line troubleshooting, after-sales coordination, and replacement-part quotations. The work connects customers, operations, and engineering to support system operation and customer satisfaction. French and English proficiency supports international customer communication.

Key Responsibilities:
Provide first-line technical support for troubleshooting and problem resolution
Coordinate after-sales services and customer technical inquiries
Prepare quotations for replacement parts and technical services
Develop troubleshooting guides and technical service documentation




Analyze recurring issues and identify reliability improvements

Requirements:
DEC in mechanical, electrical, industrial maintenance, or relevant training
Three to five years in technical support or field service
Experience with commissioning, maintenance, or technical customer support
Skilled proficiency in French and English
Willingness to travel internationally approximately fifteen to thirty percent

Use industrial support, commissioning, and customer communication expertise to strengthen Tekna system service and technical problem resolution worldwide.
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📌 Technical Support Specialist Industrial Systems Sherbrooke
🏢 Tekna Group
📍 Sherbrooke