Support retail stores through order coordination and customer service in a hybrid schedule with four onsite days and remote Fridays. French proficiency is a strong asset.
This Customer Service Representative supports store operations for a leading Canadian retailer within a collaborative seven-person team. You will coordinate urgent orders, resolve inventory and billing inquiries, and connect distribution centres, logistics teams, and internal partners. The role requires organized communication across multiple systems while maintaining accurate updates and records.
Key Responsibilities: Respond to approximately 20 to 30 daily store inquiries
Coordinate emergency orders for critical inventory needs
Investigate inventory, shipment, and billing inquiries




Navigate systems to track requests and enter orders
Prioritize demands while maintaining organized records
Requirements: One to two years of related customer service experience
Solid organizational and multitasking skills
Excellent written and verbal English communication
French proficiency considered a robust asset
Microsoft Excel and Access experience; Power BI asset
Apply customer service, order management, and problem-solving skills while supporting retail operations across supply chain partners.

#J-18808-Ljbffr

📌 Bilingual Customer Service Representative (Ontario)
🏢 Altis
📍 Ontario