Summary of Duties:

Provides support primarily to the Managers and Coordinators. This individual will provide customer service-oriented support across the entire geographical area that is serviced by Sunnybrook Regional Base Hospital Program. Ensure that all documentation relating to education and certification is maintained as per policy:

• Prepares required documentation for paramedic certification (OSCE) events.


• Maintains data related to paramedic and education databases.


• Reviews paramedic new hire documentation and follows up with referral sources and/or others to obtain missing information within the defined timelines.


• Meetings: schedule and coordinate meetings, take minutes and prepare all associated documentation.


• Completes data entry in relevant information systems as required.


• Maintains accurate paramedic records.


• Responds to enquiries, telephone calls, and voicemail messages in a timely manner.


• Filing/sorting/faxing reports as required.


• Other duties as required.

Qualifications/Skills:

• Requires successful completion of a one (1)
  
  
  
  year Secretarial program/diploma at the community college level


• Minimum of two (2) years related practical experience or the equivalent combination of education and experience


• Prior experience as a secretary in a fast-paced setting with students/professionals.


• Working knowledge of a learning management system;


• Working knowledge of Microsoft365


• Typing 40 net w.p.m. with maximum 5% error rate for data entry


• Demonstrated effective organizational and time management skills


• Demonstrated critical thinking and problem-solving skills


• Demonstrated excellent interpersonal, verbal and written communication skills


• Strong organizational skills in order to meet deadlines


• Ability to work efficiently, independently and collaboratively in a fast paced, flexible team workplace


• Ability to adapt to change and implement plans and processes to meet the evolving needs of the program.


• Demonstrated satisfactory performance and attendance required