Serve customers from Windsor, Ontario, using quoting and order-processing skills for W.W. Grainger, Inc.’s MRO products and solutions. Support requests with explicit communication and responsive follow-up.

As an Inside Customer Service Representative, you will quote customers and process orders from customers and WFS Account Managers. You will source products, provide substitutions, and help resolve back orders, quotes, complaints, and returns. Product knowledge, customer relationships, and organized communication are central to the work.

Key Responsibilities:
Quote customers and process requested orders
Source products outside the usual vendor base
Provide cost savings and product substitutions
Follow up on back orders, quotes,



and complaints
Process customer and purchase order returns

Requirements:
One to two years of customer service experience
Exceptional customer service and relationship-building skills
Robust communication, problem-solving, and interpersonal skills
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations

Bring customer service, order processing, product sourcing, and communication skills to Grainger’s Windsor customer support team.
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📌 Inside Sales Customer Service Representative Windsor
🏢 W.W. Grainger
📍 Windsor