Support Specsavers colleagues across Canada with Microsoft 365 and desktop troubleshooting in a hybrid Mississauga schedule. Serve retail stores and office users.

Reporting to the IT Service Delivery Manager, this IT Support Analyst provides remote and in-person assistance. The role covers Windows 11, macOS, Microsoft Entra ID, Microsoft 365, ServiceNow, and business-critical applications. It also supports projects across Retail, Clinical, Supply Chain, and Support Offices.

Key Responsibilities:
Handle incidents and requests through email, tickets, and phone
Provide desktop support in Mississauga and remotely across Canada
Install, configure, maintain, and troubleshoot hardware and software
Deploy laptops, mobile phones,



and iPads securely
Support meeting room video conferencing and collaboration technology

Requirements:
Previous remote and in-person desktop support experience
Solid Windows 11 and Apple macOS knowledge
Microsoft 365 and Entra ID administration experience
Advanced TCP/IP, DNS, VPN, and firewall knowledge
Solid written and verbal communication skills

Apply desktop support, Microsoft 365, Entra ID, and networking expertise to Specsavers’ Canadian IT service setting.
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📌 It Support Analyst Mississauga Hybrid (Canada)
🏢 Specsavers
📍 Canada