Lead overnight front desk operations at UBC using guest service, cash handling, and computerized systems. This full-time position supports Conferences and Accommodation services.

As Front Counter Supervisor and Night Audit, you supervise daily accommodation services during overnight shifts. You oversee reservations, check-ins, check-outs, billing, payments, guest requests, and conference-related concerns. You also coordinate staff assignments, training, performance monitoring, and communication across departments while working with minimal supervision on routine matters.

Key Responsibilities:

- Supervise overnight Conferences and Accommodation service operations
- Direct assignments for up to six customer service representatives
- Process guest reservations, check-ins, check-outs, and payments




- Initiate night audit and verify Opera reports
- Address complaints, emergencies, maintenance needs, and guest requests

Requirements:

- High school graduation and related post-secondary education
- Three years of related experience or equivalent combination
- Excellent customer service and telephone communication skills
- Ability to supervise staff and coordinate assignments independently
- Ability to work overnight, weekends, holidays, and versatile days

Bring accurate cash handling, guest service, supervision, and night audit skills to UBC’s overnight front desk operations.

📌 Overnight Front Desk Supervisor (Vancouver)
🏢 UBC The University of British Columbia
📍 Vancouver