Support housing stability in Hamilton through case administration, client service, referrals, and accurate information processing for community members.
The City of Hamilton seeks a Housing Services Case Aide reporting to a Housing Services Supervisor. You will support Case Management and Housing options through clerical services, eligibility assessments, referrals, and database work. The position serves Ontario Works applicants and participants, including people intersecting with homelessness-serving systems.
Key Responsibilities: Process applicant and participant information according to established criteria
Provide reception, triage, scheduling, and telephone customer service
Assess eligibility and issue housing stability and discretionary advantages
Refer clients to shelters, housing supports, and prevention interventions




Enter and validate client information in SAMS, HMIS, and databases
Requirements: Two-year Community College Diploma in Social Services or equivalent
Experience conducting interviews and connecting people with community resources
Knowledge of homelessness interventions and violence against women
Microsoft Office, accurate intermediate data entry, and office procedures
Ability to respond effectively to crisis situations
Bring client-centered service, housing knowledge, accurate administration, and compassionate communication to Hamilton’s Housing Services Division.

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📌 Housing Services Case Aide Hamilton (Ontario)
🏢 City of Hamilton
📍 Ontario