Order management and customer communication define this Customer Service Representative role in Brampton, ON, supporting sales operations across assigned territories.
This Customer Service Representative supports sales operations and order management for internal and external customers. The position handles purchase order changes, pricing variances, shipping status, availability, and follow-up. It also supports wholesale orders, returns, exchanges, warranty claims, and territory reporting while maintaining customer expectations.
Key Responsibilities: Respond to inbound phone and email customer communications
Manage daily orders for assigned territories
Communicate pricing, shipping, availability, and purchase order changes
Process wholesale orders, returns, exchanges,



and warranty claims
Resolve customer problems and proactively offer solutions
Requirements: High School Diploma or GED required
Minimum one year customer service experience preferred
Advanced verbal and written communication skills
Solid problem-solving, accuracy, and attention to detail
Proficient computer skills and Microsoft Office Suite comfort
Support KEEN customers through accurate order management, responsive communication, problem-solving, and dependable sales operations coordination.

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📌 Customer Service Order Management Representative (Ontario)
🏢 keenfootwear
📍 Ontario