Support residents at The Salvation Army’s Florence Booth House in Scarborough through frontline service, crisis intervention, and client assistance. This is a full-time contract role.
The Front Line Worker supports shelter operations from November 2026 through May 2027. The position handles intakes, discharges, wellness checks, referrals, medication distribution, and daily client needs. Solid documentation, de-escalation, and confidentiality skills support consistent service.
Key Responsibilities: Complete client intakes, orientations, triage, and discharge documentation
Monitor clients and provide practical, personal, and moral support
Conduct wellness checks and respond to facility concerns
Distribute meals, clothing, hygiene items, and harm reduction supplies




Maintain SMIS records, logbooks, rosters, and incident reports
Requirements: High school graduate with Social Services or Human Services diploma
Prior frontline experience in a social service setting
Knowledge of homelessness, addictions counselling, and mental health
CPR/First Aid and Crisis Intervention certifications
English fluency, de-escalation skills, and police check clearance
Apply frontline service, crisis intervention, and detailed documentation skills while supporting clients at Florence Booth House.

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📌 Front Line Shelter Support Worker (Ontario)
🏢 The Salvation Army International
📍 Ontario