Customer service and case ownership define this onsite Customer Experience Specialist role with FIL Delivery in Mississauga, Ontario. Use technology to resolve customer needs.
You will support customers from order entry through fulfillment as their primary contact. The position requires communication, problem-solving, Microsoft Office, and customer service experience. You will collaborate with Warehouse, Fleet, Brokerage, and Account Management teams to support accurate orders and timely delivery.
Key Responsibilities: Serve as customers' primary point of contact
Respond to phone and email communications urgently
Own cases through resolution and follow-up
Process orders and inquiries professionally
Communicate delays, exceptions, and next steps
Requirements: Two or more years of customer service experience
Exceptional communication and problem-solving skills
Microsoft Office experience with intermediate Excel preferred
Ability to work under pressure
Adaptability to changing priorities and processes
Bring customer service, case management, and transparent communication skills to FIL Delivery's Mississauga customer experience team.