Position Overview
Reporting to the General Manager/Operations Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance. Dependent on branch size and location, the Office Clerk position can possibly hold PMA and HR duties, always ensuring

Position Overview
Reporting to the General Manager/Operations Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance. Dependent on branch size and location, the Office Clerk position can possibly hold PMA and HR duties, always ensuring Belfor policies and procedures are being followed.

Job Duties

Performs varied support services requiring proficiency in general office and organizations skills and knowledge of department operations

Maintain Files and records with effective filing systems

Support other departments with various administrative tasks

Performs and supports PMA, billing, AR and/or AP functions

Prepare documentation and conduct weekly/ monthly reporting

Assist with and support claim assignment

Assist with reception relief as needed

Support management by contributing to Office operations and productivity, ensuring workflow procedures are followed

Assist with the scheduling of work assignments and setting priorities with deadlines

Deal with Customer complaints or issues

Assist with recruitment process as required (posting jobs,



reviewing candidates, identify suitable candidates, book interviews, and process and complete new hire packages)

Assist with employee relations, handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations

Assist and support payroll and time and attendance

Assist with the administration of disciplinary action in accordance with established procedures

Ensure that employees comply with company policies, procedures, and ethical standards

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Provide excellent customer service

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people’s property and information

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a secure working environment, including safe operation of machines and equipment

Comply with all Belfor policies and procedures, as well as legislative requirements

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

This role could be required to act as a “lead” periodically as designated by their manager





Attend all Belfor sponsored training courses

Qualifications

Business / administration / management courses / certification an asset

1+ year experience in related field

Construction / Restoration / Insurance / Project Management experience an asset

Experience with Xactimate, Xactanalysis, JD Edwards and DocuSphere an asset

Manage sensitive information appropriately and maintain confidentiality

Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)

Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environment

Highly organized with a keen eye for details

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle per Belfor’s vehicle policy

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite

Willing to work evenings, on call and weekends when requested

Periodic travel may be required

Criminal Record Check

Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Sustained periods of standing, sitting, walking, bending, and kneeling

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

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📌 Office Clerk (Alberta)
🏢 BELFOR Property Restoration Canada
📍 Alberta