Manage SaaS customer relationships at PagerDuty in Toronto, using renewals expertise and usage analytics. This hybrid role requires office attendance two days weekly.

As an Account Manager, you will own existing customer accounts and support adoption, retention, and expansion. You will combine customer success and sales expertise while partnering with Legal, Sales Operations, and Renewals. The work centers on measurable customer value and revenue growth.

Key Responsibilities:
Own customer portfolios and drive adoption, value realization, and retention
Execute account plans supporting renewals and expansion prospects
Present renewal proposals and negotiate multi-year contract options
Monitor health through usage analytics, telemetry, and business insights




Collaborate on contracting, forecasting, and reporting processes

Requirements:
Seven or more years of combined customer-facing experience
Four or more years managing SaaS renewals and growth
Experience with Salesforce and Gainsight, Tableau, or Looker
Bachelor’s degree or equivalent experience
Enterprise software or DevOps setting experience preferred

Apply consultative account management, renewal negotiation, and analytics skills to grow PagerDuty customer relationships in Toronto.
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📌 Saas Account Manager Toronto
🏢 Pager
📍 Toronto