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Ops Support Rep Shipment Resolution - Burnaby - Temporary

Date: 28 Oct 2026

Location: Burnaby, British Columbia, CA, V5C 5A9

It’s not a package. It’s a promise®.

Job Type: Temporary contract ending January 30, 2027.

Schedule: 30 hours per week. Variable shifts including weekdays and weekends (no overnights)

Pay: $21.55 per hour

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

3 months experience in customer service

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.



This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 542 - Burnaby
Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 70027

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an prospect to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .

Job Segment

Shipping and Receiving, Customer Service Representative, Operations, Customer Service

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📌 Ops Support Rep Shipment Resolution - Burnaby - Temporary
🏢 Purolator
📍 Burnaby