Buchanan Technologies is seeking a customer-focused Service Desk Analyst to provide technical support to users by phone, chat, email, and self-service channels. The role supports hardware, software, account access, Microsoft 365, Windows, mobile devices, and common business applications.
Responsibilities
- Troubleshoot technical issues and resolve incidents and service requests.
- Document troubleshooting, requests, and resolutions in an IT service management platform.
- Manage user accounts, password resets, and access requests.
- Escalate complex issues and contribute to knowledge articles and service improvements.
- Communicate clearly with customers and collaborate with support teams.
Qualifications
- High school diploma or equivalent.
- Strong customer service and communication skills,
basic computer proficiency, and accurate documentation skills.
- Previous customer service or technical support experience and IT education or certifications are preferred, not required.
- The posting is inconsistent about the required second language: the role overview specifies French, while the duties and minimum qualifications specify Spanish. English proficiency is also stated.
Work workplace
Full-time role supporting a 24/7 operation. Various schedules, including evenings, weekends, and holidays, are available. Remote, hybrid, or office-based work may be available depending on business needs. Paid training and career development are offered.