Manage medical device complaints for Fresenius Medical Care Canada using complaint systems, bilingual communication, and regulated quality processes.
This Quality Complaints Specialist completes timely complaint-handling activities for products marketed in Canada. The position supports customer service standards, regulatory requirements, and quality management programs. Responsibilities include complaint logging, investigation follow-up, sample coordination, reporting, and procedure maintenance.
Key Responsibilities: Log complaints in manufacturers' electronic complaint management systems
Maintain local complaint logs and investigation records
Request information from customers supporting complaint investigations
Follow up with vendors on investigation status




Coordinate complaint sample returns, inspections, and shipments
Requirements: University science degree preferred; practical college experience considered
Three to five years' similar regulated-setting experience
Proficiency with Microsoft Office tools
Excellent written and verbal communication skills
French and English bilingual capability
Apply complaint-handling expertise, investigation coordination, and bilingual communication to support Fresenius Medical Care Canada's product quality.

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📌 Medical Device Complaint Specialist (Ontario)
🏢 Fresenius Medical Care
📍 Ontario