Shape transparent technical content for NETGEAR support agents in a full-time hybrid position based in San Jose or Richmond.
This mid-senior technical writing role supports NETGEAR hardware products and software applications. You will create, edit, standardize, and archive knowledge base articles with Support and Engineering teams. Success requires analytical thinking, technical editing, and communication for audiences with varying technical knowledge.
Key Responsibilities: Create knowledge base articles with Support and Engineering
Edit and standardize documentation using corporate style guidelines
Archive support agent knowledge base articles
Review published materials and recommend revisions
Track writing projects efficiently and accurately
Requirements: One or more years supporting customers or agents
Bachelor’s degree and technical documentation experience
Strong grammar, spelling, punctuation, and attention to detail
Ability to simplify complex technical information
Microsoft Word experience and technical writing portfolio
Bring technical writing, analytical thinking, and documentation skills to improve NETGEAR knowledge resources for customer support teams.

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📌 Technical Writer Knowledge Base (British Columbia)
🏢 NETGEAR
📍 British Columbia