Help users navigate ERP, CRM, and HRIS systems at Durabuilt Windows & Doors through responsive L1 application support in Edmonton.

This Application Support Analyst role serves as the first contact for application-related issues within Durabuilt’s IT team. You will resolve support tickets, explain business workflows, support minor changes, and document recurring issues. The position suits candidates with entry-level to two years of relevant experience.

Key Responsibilities:
Resolve L1 issues involving business applications
Explain discount approvals and quote updates
Assist users navigating ERP and CRM systems
Coordinate escalations with L2 support when necessary
Support testing during major deployments or updates

Requirements:
IT, Computer Science, or Information Systems education preferred
Application support or IT helpdesk experience
Basic business application troubleshooting knowledge
ITSM tool familiarity, including ServiceNow or JIRA
Patience and adaptability with non-technical users

Bring business application knowledge, transparent communication, and patient troubleshooting to Durabuilt’s Edmonton application support team.
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📌 Erp Crm Application Support Analyst Edmonton
🏢 Durabuilt Windows and Doors
📍 Edmonton