Customer-focused service account representative work in Ottawa requires client relationships, proposal development, and contract delivery for Black & McDonald.
Black & McDonald’s Northern Ontario Region Service team seeks an independent, enthusiastic skilled reporting to the Division Manager. The position supports prospecting, estimating, proposals, project sales, and facility lifecycle planning. Success requires customer focus, communication, teamwork, and strategic perspective.
Key Responsibilities: Complete internal client reviews
Prospect, qualify, estimate, and secure service projects
Maintain customer relationships and contract delivery
Conduct equipment surveys and write value-focused proposals
Review project results with management and teams
Requirements: Business, engineering, or related degree or diploma
One to three years in HVAC, electrical, or plumbing
Mechanical trade account management experience
Negotiation, conflict resolution, and organizational skills
Valid Class 5 Driver’s License and occasional travel availability
Apply service account management, proposal, and customer relationship skills to support projects across Black & McDonald’s Northern Ontario Region.

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