Support Stord clients onsite Monday through Friday using Salesforce, email, Slack, and established service-level expectations. Build trust through accurate, qualified communication.
As a Customer Experience Associate I, you will manage standard client inquiries and assigned cases from intake through resolution. This foundational position develops case management and problem-solving skills while following established processes. You will provide updates, document requests, and escalate complex issues when needed.
Key Responsibilities: Respond to client inquiries across Salesforce, email, Slack, and other channels
Acknowledge and triage incoming requests within established service-level agreements
Manage assigned cases from intake through resolution
Document, categorize,



and update cases accurately in Salesforce
Escalate complex or unclear issues to senior team members
Requirements: Two years of customer support or client experience
Familiarity with CRM or ticketing systems preferred
Comfort working across multiple tools and systems
Clear, professional communication across client interactions
Experience in client-facing or supply chain environments preferred
Apply customer support, Salesforce, and case management skills while developing independent problem-solving capability at Stord.

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📌 Customer Experience Associate Salesforce (British Columbia)
🏢 Stord-Warehous
📍 British Columbia