Department: Project Management Office (PMO) – CDL & Hive
Reports To: Head of PMO, CDL
Job Type: Full-Time, Permanent
Work Arrangement: This is a fully remote role. You will work remotely, with no office attendance required. Candidates must reside in Toronto, ON.
Position Summary As a Digital Project Coordinator for CDL & Hive COE, you will support the planning, delivery, and day-to-day running of learning projects, working with Project Managers, Learning Experience Designers, Art Directors, and Technology. You will keep the details organized so projects stay on time, on budget, and at the quality we expect.
AI is part of how we work here. You will use it to automate and speed up everyday tasks across our projects, and you will help the team find new ways to do the same.
Since this role serves both the CDL and Hive teams, depending on the project and team, you will either be working with external client partners or internal stakeholders and SMEs. For ease of this document, both groups of stakeholders will be referred to as “clients”. You will be contributing to the work and potentially owning parts of the process on a wide variety of projects.
Key Responsibilities Help prepare proposals and sales materials with the account team
Help prepare demos and walk-throughs for prospective clients
Keep sales pipeline data and dashboards organized and up to date
Track open opportunities and follow up so nothing falls through the cracks
Take notes and track action items from sales meetings
Help improve the sales support process
2. Project Initiation & Planning Help set up new projects using standardized processes
Set up and maintain the project workspace, dashboards, and communication channels (e.g., Slack)
Prepare agendas for kick-off and check-in meetings
3.



Stakeholder & Client Communication Take notes in internal and client meetings and send out action items afterward
Draft status updates for Project Manager review
Follow up on open questions and keep track of decisions
4. Project Execution & Oversight Track tasks, budgets, resources, and dependencies using our collaboration tools
Help the team keep staffing and resourcing information accurate
Coordinate with other internal teams at BTS
Coordinate translation and localization work with internal and vendor partners as needed
5. Budget & Financial Management Update project financials in our tracking systems
Help track scope changes and prepare the details for change requests
Help maintain project financial and portfolio data used for leadership reporting
6. Quality Assurance & Risk Management Flag risks and open issues to the Project Manager early
Follow version control and file management procedures
Help with quality checks and testing on design documents, scripts, media, and final deliverables
7. Project Closure Make sure project files are finalized and archived
Help coordinate client surveys and case study development
8. Team Support Organize team meetings and events
Support requests from other teams, for example learning design or creative
Take ownership of parts of a project’s process, with guidance from a Project Manager
Help improve how the team works, including small process fixes
Natural curiosity about AI, in both work and personal life. You might use it for school projects,



hobbies, or everyday tasks, and you try new tools on your own just because they interest you.
Interest in using AI and automation to improve how work gets done, such as drafting summaries, cleaning up data, or speeding up repetitive tasks. You check the results and share what works with the team.
Strong organizational and time management skills
Ability to manage multiple tasks and meet deadlines
High level of attention to detail
Comfortable working with digital tools and able to pick up current ones quickly. You understand how work moves through a process, from request to delivery.
Clear communication, both written and verbal
Willingness to ask questions and raise issues early
Collaborative mindset, with the ability to work with different teams across the globe
Comfort working with some ambiguity, including new or changing processes
Comfort working remotely and managing your own day
Qualifications 0 to 2 years of experience in coordination, administration, or project support in a learning, digital, or client-service setting. Internships and co-op placements count.
Current graduates are welcome to apply
Bachelor’s degree or equivalent experience preferred. A business background is a plus, but we are open to any field if you are willing to learn.
Based in Canada
Why Join CDL & Hive COE We are a tight-knit team within BTS that combines creative learning design with world-class project management. As a Digital Project Coordinator on our team, you will help deliver exceptional solutions for Fortune 500 clients and learn how BTS delivers learning across the globe.
Salary Information Annual Salary Range: $58,000 - $70,000 CAD
This range is determined by experience and education/degree level.

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📌 Digital Project Coordinator – CDL & Hive (Alberta)
🏢 BTS
📍 Alberta