Interpret insurance contracts and resolve sophisticated Accident Benefits claims as a Healthcare Service Advisor with Aviva’s hybrid flexible work model.
Aviva seeks a customer-focused advisor for its Healthcare Services team. You will handle claims within your authority, knowledge, and expertise while supporting timely, equitable resolutions. The work requires communication, organization, adaptable software use, and understanding of legislation and policy coverage.
Key Responsibilities: Interpret contracts and resolve policy coverage questions
Establish and adjust reserves under corporate guidelines
Handle Accident Perks claims within individual authority
Acquire investigative reports, examinations, statements, and specialist input
Educate customers about auto reforms and Premiere Healthcare
Requirements: Two-plus years handling Accident Benefits insurance claims
College diploma, associate degree, or similar experience
CIP or working toward CIP for licensing
Excellent customer service and communication skills
Good organization and adaptable computer skills
Bring claims handling, policy interpretation, communication, and customer service expertise to Aviva’s Healthcare Services team.