Use bilingual French and English communication with data analysis to investigate benefit-plan fraud and abuse in Manulife’s hybrid Montreal workplace.
The E-Commerce Control Auditor, Investigation Services supports Customer Experience Investigation Services at Manulife. You will apply Group Benefits knowledge, research, problem solving, customer service, investigation, and decision-making skills. Your work helps identify, investigate, and prevent fraud and abuse against benefit plans while supporting investigative projects and initiatives.
Key Responsibilities: Profile risk-based data to identify trends and outliers
Lead and support audit programs and investigations
Prepare criminal and regulatory complaints
Interview plan members, providers,



and other stakeholders
Create written audits and related correspondence
Requirements: Bilingual French and English communication is required
University degree or equivalent work experience
Knowledge of Group Benefits is preferred
Intermediate Excel and data mining skills are preferred
Investigation skills with solid attention to detail
Apply bilingual communication, investigative judgment, and data analysis to protect benefit plans through Manulife’s Montreal team.

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📌 Bilingual Fraud Investigation Auditor (Quebec City)
🏢 Company 1 The Manufacturers Life Insurance
📍 Quebec City