Represent Cubic Transportation Systems as a customer support contact, handling transactions and inquiries remotely within the Greater Vancouver area.

This full-time Customer Service Representative position supports Cubic Transportation Systems’ transportation services through qualified customer interactions. You will answer calls, process payments and refunds, update accounts, and explain fare media and programs. The work requires accurate records, policy compliance, and consistent service quality.

Key Responsibilities:
Manage incoming calls with prompt, courteous service
Resolve questions and troubleshoot customer issues
Escalate complex cases when necessary
Maintain accurate records and high data integrity
Meet call handling and first-call resolution KPIs

Requirements:
High school diploma or equivalent required
Customer service experience in high-volume settings preferred
Skilled approach to challenging situations
Experience with CRM or call center platforms advantageous
Residence in the Greater Vancouver area required

Bring customer service, transaction accuracy, and problem-solving skills to Cubic Transportation Systems’ remote support operations.
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📌 Cubic Transportation Systems Customer Support Representative Burnaby
🏢 Cubic Transportation Systems
📍 Burnaby