Use English and French to support customers in Brampton through phone, chat, and email while solving shipment-related concerns. The role offers hybrid work after training.
This full-time contract position provides customer service across multiple communication channels. You will deliver shipment updates, investigate service issues, schedule pickups, and maintain accurate customer records. Robust communication, problem-solving, multitasking, and telephone etiquette are central to the work.
Key Responsibilities: Respond to inbound phone, chat, and email inquiries
Manage up to three customer chats simultaneously
Provide tracking, delivery, address, and proof-of-delivery information
Investigate concerns and coordinate internal issue resolution
Document interactions and resolutions accurately
Requirements: Fluency in spoken and written English and French
Previous call centre or customer service experience
Strong problem-solving and decision-making skills
Ability to meet service, quality, and performance targets
Minimum typing speed of 38 WPM with 90% accuracy
Apply bilingual communication, shipment support, and multitasking skills as a Customer Service Advisor serving Brampton customers across channels.