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This is a newly created permanent position
Job Description Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.
In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.
Why you will love working with us: Competitive hourly rate + performance-based incentives
Full-time (40 hours/week), Fixed Schedules
Paid training
RRSP Match
Paid time off
Work from home from home opportunity
What you will do: Deliver polished, professional service via phone, email, and chat
Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
Book and manage customized travel for flights, hotels, and car rentals using GDS systems
Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries





The goal of this role is to provide professional, seamless customer experience with every interaction.
What we are looking for in a successful candidate: Strong geographical knowledge and genuine passion for travel
A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and solid time management
Comfort working in a fast-paced, performance-driven environment
Work Qualifications Required: Valid TICO certificate (required)
Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Must possess relevant Travel Industry Certification in accordance with local requirements
Hospitality, travel, or loyalty program experience is highly valued
Minimum of 2 years of travel, airline, or hospitality experience
Minimum of 2 years of interactive customer service experience
Call center (1+ year) or high-volume service experience preferred
Personal global travel experience is an asset
Work Requirements: Must be located in Ontario, Canada
Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
Have a private work-from-home environment with reliable hardwired internet
Ability to pass required background screening
High school diploma or equivalent is required.
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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