Title:
Medical Transportation Coordinator

Department:
Health & Healing

Status:
Casual

Pay Grid:
Salary Range 2 ($25.89 to $33.98 per hour)

Reporting to:
Assistant Director

Summary of Duties:
Under the direction of the Assistant Director, the Medical Transportation Coordinator provides information and services to community members regarding Medical Transportation services.

Key Deliverables and Expectations:

Provides information and administers the First Nations Health Authority Health Benefits program following the policies in the Medical Transportation Framework

Receives requests for patient travel assistance from Lil’wat Nation community members, a health professional or specialist referral, and advises client of eligibility based on FNHA policy. If the request does not meet all criteria, fill out the Benefit Exception form and submit it to FNHA for confirmation of eligibility

Provides the client with information on support available and the requirements for the client to provide the required documentation

Maintain accurate and confidential patient travel files

Processes request through the e-Requester system to the Lil’wat Finance Department

Advises the client of when and where the patient travel funds will be available, either for pick up or deposited into bank account provided by client

Determines eligibility for overnight accommodation, makes the arrangements with the hotel including entering the information in e-Requester, and obtaining and faxing a Purchase Order to the hotel (evening & weekend work may be required)

Responds to issues and concerns regarding patient travel

Communicate with external partners including hospitals, physicians, nurses, and social workers





Establishes and maintains high standards of confidentiality including keeping all confidential information learned in the course of employment, ensuring verbal, written and electronic information is kept safe and secure

Provides education and information to the community and staff of Lil’wat Nation

Promotes client and family independence through a strength-based approach to services

Provides back-up reception coverage when required

Perform other related duties as requested

Experience and Attributes:

Completion of Grade 12 or an equivalent combination of education, training, and experience

Certification or training in Reception, Office Administration, Business Administration, etc. are an asset

Proficient in computer applications including Microsoft Word, Excel, Outlook, E-requester

Strong written and oral communication skills

Strong knowledge of internal & external health programs and services

Ability to respond positively during interactions and always maintain a calm professional manner

Training in First Nations Health Perks Patient Travel Administration is an asset

Knowledge of First Nations issues, families, family systems and culturally safe practices

Excellent communication and interpersonal skills with children, families, elders, staff, and external partners

Able to work independently and as part of a team

Understanding of the impacts of colonialism including residential schools, trauma, family breakdown, poverty

Training in Time & Stress Management, Assertiveness, Conflict Resolution, Trauma Informed Care an asset

Valid BC Class 5 Driver’s License, a clean Driver’s Abstract, and a reliable vehicle

Must be able to provide a clear criminal record check, vulnerable sector

Evening and weekend work may be required

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📌 Medical Transportation Coordinator (British Columbia)
🏢 Lilwat Nation
📍 British Columbia