Deliver exceptional customer service at BMO while advising on personal banking solutions, transactions, and digital banking options. This opportunity is based at 1 West Street.
As a Customer Service Representative, you will welcome customers, understand their needs, and provide guidance on everyday banking plans and credit cards. You will support banking requests, initiate referrals, and collaborate with BMO colleagues across branches and channels. No prior experience is necessary; related post-secondary education or certification is desirable.
Key Responsibilities: Welcome customers and complete banking transactions accurately
Identify needs and provide financial solutions guidance
Refer customers to appropriate BMO colleagues
Explain digital and self-serve banking options
Escalate complex customer situations to managers
Requirements: No prior experience necessary
Professional presence and robust interpersonal skills
Basic verbal and written communication skills
Confidence using social media, tablets, and online tools
Passion for helping customers personally
Use listening, problem-solving, and collaboration skills to support BMO customers with personal banking services at 1 West Street.

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📌 BMO Personal Banking Representative (Newfoundland and Labrador)
🏢 Bank of Montreal
📍 Newfoundland and Labrador