Job Title: Sales Lead - Holt Renfrew

Location: Holt Renfrew, Calgary

Reporting To: Trade Retail Manager

Salary Band: $50k-$60k

Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

Responsible Jewellery Brand, 2026 – Country & Town House

Responsible Business of the Year, 2025 – Positive Luxury

Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Sales Lead to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help
The Sales Lead role is an exciting chance to become a Brand Ambassador whilst influencing the Holt Renfrew team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Holt Renfrew on clienteling, exceptional customer service, and product knowledge.

What you’ll do
Sales Lead

Responsible for setting and achieving daily/weekly/monthly targets





Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement

Plan and execute events to drive business

Brand Ambassador

Responsible for the MV training of Holt Renfrew New Hires

Responsible for ongoing training of Holt Renfrew team on all new product and processes

Motivate Holt Renfrew team to drive sales to achieve store target

Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market

Customer Service

Ensure the Holt Renfrew team is comfortable delivering MV standard of exceptional customer service

Greet all clients with a friendly and welcoming demeanor

Establish client’s needs, offer guidance and advice

Maintain high level of customer service at all times

Clienteling

Ensure Holt Renfrew team have had sufficient client/VIP training

Collect and update customer information to ensure efficient use of client book and accurate data capture

Develop and maintain client relationships

Work alongside the Holt Renfrew Department Manager & your manager to plan and execute client events

Shop Operations & In-Store Experience
Partner with the Holt Renfrew Department Manager to:

Become an expert and offer exceptional service on the below in store experiences:

Engraving*

Permanent Jewelry Welding*

Process and track customer repairs, proactively working with internal and external teams to deliver





Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

Promptly process product shipments on arrival, ensuring stock is out on the day it is receive

Proactively order packaging, maintaining standards and stock levels at all times

*Previous experience is a plus, but not required. Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.

Cash Handling and Payment Processing

Ensure sufficient staff training is carried out prior to staff processing payments

Process payments, refunds and exchanges accurately following Holt Renfrew company guidelines

Stock Management

Responsible for investigating inventory discrepancies and reducing shrinkage

Report discrepancy/stock loss incidents to Holt Renfrew and manager

Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement

Compile and execute all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.)

Ensure the appropriate processing and reporting of memo product sales

Proactively partner with the piercer to manage piercing stock needs and product feedback (where applicable)

What you’ll bring
Connect & Empower

Communicates Effectively: You share clearly and ask clarifying questions, which is essential when coordinating with your manager and the Holt Renfrew team on opportunities, concerns, and recommendations.

Collaborates Proactively: You share updates and support colleagues willingly, a key behavior for building relationships with top sellers, stakeholders, and internal teams to drive brand awareness.

Coaches & Develops Others: You offer support and peer guidance, particularly when motivating and training Holt Renfrew New Hires and the existing team on products, processes, and our standard of customer service.

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📌 Sales Lead - Holt Renfrew US Wholesale · Holt Renfrew Calgary (Alberta)
🏢 Monica Vinader
📍 Alberta