Lead overnight front desk operations at UBC using guest service, cash handling, and computerized systems. This full-time position supports Conferences and Accommodation services.
As Front Counter Supervisor and Night Audit, you supervise daily accommodation services during overnight shifts. You oversee reservations, check-ins, check-outs, billing, payments, guest requests, and conference-related concerns. You also coordinate staff assignments, training, performance monitoring, and communication across departments while working with minimal supervision on routine matters.
Key Responsibilities: Supervise overnight Conferences and Accommodation service operations
Direct assignments for up to six customer service representatives
Process guest reservations, check-ins, check-outs, and payments




Initiate night audit and verify Opera reports
Address complaints, emergencies, maintenance needs, and guest requests
Requirements: High school graduation and related post-secondary education
Three years of related experience or equivalent combination
Excellent customer service and telephone communication skills
Ability to supervise staff and coordinate assignments independently
Ability to work overnight, weekends, holidays, and versatile days
Bring accurate cash handling, guest service, supervision, and night audit skills to UBC’s overnight front desk operations.

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📌 Overnight Front Desk Supervisor (British Columbia)
🏢 UBC The University of British Columbia
📍 British Columbia