Represent MONTBLANC craftsmanship through clienteling, collection expertise, and personalized service while supporting boutique standards and sales performance. Work directly with discerning customers.
This Key Holder position centers on developing and servicing customers across MONTBLANC writing instruments, watches, leather goods, and accessories. You will capture client information to strengthen boutique relationships, understand customer priorities, and provide trusted guidance. The role also requires product knowledge, attention to detail, and support for after-sales service techniques.
Key Responsibilities: Capture client information for relationship development
Build and maintain effective customer relationships
Demonstrate knowledge of various collections
Develop simple pen repair knowledge
Deliver after-sales service support
Requirements: Solid understanding of customer service needs
Ability to gain customer trust and respect
Strong attention to detail
Ability to handle multiple tasks simultaneously
High school graduation or equivalent; college preferred
Use clienteling, product expertise, and customer service skills to strengthen MONTBLANC boutique relationships and sales.