Shape compassionate customer experiences at VEG by combining empathetic communication with accurate coordination across veterinary emergency care. Work includes in-person, phone, and online interactions.
As a Customer Experience Coordinator, you support customers and their pets before, during, and after emergency visits. You will manage communications, coordinate urgent medical calls, process payments, and maintain accurate details. The work requires strong organization, multitasking, emotional intelligence, and advanced computer knowledge.
Key Responsibilities: Greet customers warmly and urgently across every communication channel
Record communications accurately and route urgent calls to doctors
Resolve concerns empathetically and anticipate emerging customer issues




Update nurses and doctors about customer needs
Process payments while protecting personal financial information
Requirements: Two or more years of customer service experience
Advanced computer and practice management software knowledge
Solid organization, communication, and attention to detail
Ability to multitask in high stakes environments
Availability for rotating nights, weekends, and holidays
Bring empathy, communication, organization, and payment accuracy to customer coordination at VEG veterinary emergency hospitals.

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📌 Veterinary Customer Experience Coordinator (Ontario)
🏢 VEG ER for Pets
📍 Ontario