Job Description
Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products. The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities

Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions

Assist customers with orders, product questions, replacement parts, and general product support

Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation

Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues

Own customer inquiries from initial contact through resolution

Accurately document customer interactions, issues, feedback, and resolutions

Identify recurring customer or product issues and communicate trends to the appropriate internal teams

Collaborate with local and global team members while being comfortable working independently

Support general administrative and office responsibilities as needed within a small-team setting

Skills and Requirements

1+ years of professional customer service, customer support, product support, or related experience

Strong verbal and written communication skills

Demonstrated problem-solving skills and ability to troubleshoot customer issues

Ability to work independently,



take initiative, and manage responsibilities with minimal oversight

Strong attention to detail and organizational skills

Comfortable learning the components and functionality of physical products/equipment

Experience using Microsoft Office and general computer-based business systems

Ability to work professionally and collaboratively in a small-team environment

Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products

Experience with Zendesk or another CRM/customer ticketing system

Hands-on mechanical or electronic troubleshooting experience

Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration

Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform

Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation

French language skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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📌 Customer Service Representative (Ontario)
🏢 Insight Global
📍 Ontario