Support Actionstep users through live chat, email, and screensharing while serving Pacific and Mountain time zone business hours.
As a Customer Support Analyst, you will provide first-contact service for Actionstep’s in-house CRM platform. The role manages tickets, investigates customer issues, and shares product knowledge. You will collaborate with Support, Customer, and development teams to resolve enquiries effectively.
Key Responsibilities: Manage ticket queues with competing priorities
Investigate issues through calls, screenshares, chats, and emails
Resolve customer enquiries efficiently and accurately
Escalate tickets with relevant information
Provide regular updates on active issues
Requirements: Minimum three years of customer-facing support experience
Experience supporting SaaS technology platforms
Level 1 and Level 2 support experience
Solid written, oral, and presentation skills
Availability during Pacific and Mountain business hours
Bring customer service, technical investigation, and ticket management skills to Actionstep’s globally distributed support team.

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📌 Customer Support Analyst SaaS Platform (Alberta)
🏢 BDO
📍 Alberta