Support fitness equipment customers in Kingston through product knowledge, troubleshooting, and clear communication across phone, email, and web inquiries.
Insight Global seeks a Customer Service Representative for a leading fitness equipment manufacturer. You will support orders, product questions, replacement parts, and related product assistance. The work requires problem-solving, physical product learning, and ownership of customer issues from contact through resolution.
Key Responsibilities: Provide service through phone, email, web, and in-person interactions
Assist with orders, replacement parts, and product questions
Troubleshoot basic mechanical and electronic product issues
Document interactions, feedback, issues, and resolutions accurately




Communicate recurring customer or product trends internally
Requirements: One or more years of customer service or support experience
Robust verbal and written communication skills
Demonstrated problem-solving and troubleshooting abilities
Comfort learning physical product components and functionality
Microsoft Office and business systems experience
Apply customer support, product troubleshooting, and communication skills while assisting fitness equipment customers in Kingston.

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📌 Fitness Equipment Customer Support Representative (Ontario)
🏢 Insight Global
📍 Ontario