Job Title: Voice and Video Engineer

Location:
Calgary, AB Work Arrangement: Onsite Employment Type: Contract Duration: 06-12 Months Pay Rate: CAD 50-55/hour Incorporated Domain: BFSI Application Deadline: Nov. 13th, 2026 SKILLS REQUIRED:
- Minimum 5 years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM administration.
- Robust expertise in Cisco Finesse configuration, call queues, routing strategies, and agent assignments.
- Proven experience with Calabrio Contact Center, including call recording, quality management, workforce scheduling, and reporting.
- Experience managing BVOIP, POTS, PRI lines, Cisco softphones, and AT&T; portal services.
- Knowledge of disaster recovery planning, site failover,



contingency routing, and emergency dispatch operations.
- Current Cisco certification (CCNA Collaboration or higher) with strong troubleshooting and independent call center operations experience. EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Voice and Video Engineer (Calgary)
🏢 Pacer Group
📍 Calgary