Lead in office FedEx GTS operations with frontline supervision, employee development, and customer problem resolution during the Monday-to-Friday morning shift. Support FedEx’s Safety Above All Culture while managing assigned staff and daily operational activity.
As a GTS Operations Supervisor, you will coordinate staffing, training, work assignments, process reviews, and performance management. The position requires communication with clients, audits of top GTS accounts, billing research, and collaboration across departments. You will also administer compliant processes under FedEx policies and governmental regulations.
Key Responsibilities: Manage hiring, coaching, training, recognition, discipline, and performance evaluation
Assign work and provide timely operational updates to management
Monitor GTS accounts, conduct audits,



and communicate with clients
Resolve customer, billing, quality, and recurring complaint issues
Lead meetings and execute action plans for key metrics
Requirements: College degree and required CCS designation
Two years FedEx GTS, Customs, senior hourly, or related supervisory experience
Thorough knowledge of applicable clearance systems
Ability to complete required training and maintain DG certification
Ability to lift 70 pounds and maneuver 150-pound packages
Apply operational leadership, clearance systems knowledge, and customer resolution expertise as a FedEx GTS Operations Supervisor.

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📌 FedEx GTS Operations Supervisor (British Columbia)
🏢 FedEx Canada
📍 British Columbia