Lead customer experience onsite with TTEC in Windsor, Ontario, using coaching and empathetic leadership to guide associates toward performance goals.
As a Team Lead, you will provide direct management for your team and report to the Service Delivery Manager. You will motivate associates, answer questions, resolve issues, and handle customer escalations. The work includes coaching, feedback, training coordination, and monitoring performance across TTEC and client metrics.
Key Responsibilities: Coach associates toward company and client performance goals
Coordinate training on updated services, products, or processes
Monitor attendance, process payroll, and complete administrative tasks
Handle customer escalations while ensuring quality interactions




Troubleshoot technology issues and support outage processes
Requirements: Associate degree, technical school, or equivalent work experience
Solid time management and task prioritization skills
Ability to support team performance in fast-paced conditions
Empathetic leadership during conflicts with diverse team members
Comfort with computer systems and multiple applications
Bring coaching, customer focus, and composed decision-making to TTEC's onsite Team Lead position in Windsor, Ontario.

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📌 Customer Experience Team Lead (Ontario)
🏢 TTEC Holdings
📍 Ontario