Keep applications, services, and operational alerts under review while supporting Windows and Linux environments as an IS Product Support Specialist II.
This experienced technical support position combines Level 1 and Level 2 user assistance with basic systems administration. Responsibilities include monitoring services, investigating failed jobs, reviewing logs, managing permissions, supporting maintenance, and escalating deeper infrastructure issues. You will coordinate with internal IT and application teams, plus external vendors when required.
Key Responsibilities: Monitor applications, services, processes, and operational alerts
Investigate errors, interruptions, failed jobs, and access issues
Review logs, services, processes, and disk usage




Perform basic Linux administration and troubleshooting
Support operational maintenance and standard procedures
Requirements: Minimum five years in IT support, operations, or administration
Diploma, degree, or equivalent practical experience
Comfort working in Linux environments
Basic networking knowledge including TCP/IP, DNS, and VPNs
Ability to work independently and with teams
Bring operational discipline, Linux troubleshooting, monitoring, and systems administration skills to reliable internal technology services.

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📌 Systems Administration Support Specialist (Ontario)
🏢 Russell A. Farrow
📍 Ontario