As a SOC Analyst, you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents, escalate effectively, and close the loop with clear documentation and Security RCAs. Reporting to the Director of Central Services, you’ll work closely with our Service Desk, NOC, Client Solutions, and Professional Services teams to uphold our security baseline, improve response processes, and reduce recurring support needs through proactive remediation and automation. As a SOC Analyst, you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents, escalate effectively, and close the loop with clear documentation and Security RCAs. Reporting to the Director of Central Services, you’ll work closely with our Service Desk, NOC, Client Solutions, and Professional Services teams to uphold our security baseline, improve response processes, and reduce recurring support needs through proactive remediation and automation. Monitor the Security Queue, CW Automate, and security mailboxes. Review security forums, message boards, community pages, and vendor press pages for imminent threats. Triage CVE vulnerability notifications by creating tickets and assigning them to NOC Analysts when necessary. Complete a Security RCA for every standard and major cyber incident. Security tooling, standards and baselines: Help develop and regularly evaluate the Security Baseline for Northern Computer and all managed clients. Maintain efficient baseline auditing processes and security-product SOPs, complete semi-annual top-to-bottom security audits and remediate baseline issues, support security-tool deployments, and complete 60-day security check-ups following security projects. Security change coordination: Communicate security changes internally and collaborate with other departments to manage those changes effectively. Provide input to the Client Solutions and Professional Services teams to ensure that security standards and the Security Baseline are upheld.



Support client security meetings by providing cybersecurity reports when required. Work closely with the Service Desk and NOC, communicate issues and scheduling conflicts promptly, and collaborate with other departments during wider incidents and security changes. Automation and continuous improvement: As requested by the Director of Central Services, assist the Service Desk, support internal IT operations, and participate in project-based security work. Experienced MSP NOC/SOC qualified: 3+ years of experience working in a NOC, SOC, or closely related security operations role within a managed service provider environment, with demonstrated experience triaging alerts across multiple client environments, responding to incidents, documenting outcomes, and escalating effectively. A cybersecurity certificate, or a college or university certificate, diploma, or degree in cybersecurity or a related field, is preferred. You stay current on relevant threats, trends, tools, and security products. Experienced with Microsoft 365 security controls, identity hygiene (MFA/conditional access), and email compromise playbooks Hold or be working towards relevant industry certifications, such as CompTIA Security+, ISC2, or Microsoft security certifications You keep security-tool deployments and configurations aligned with standards, leave no alerts unactioned, resolve assigned cybersecurity alerts and Service Desk security tickets, support security-tool deployments, participate in client security meetings, and create automation that saves the team measurable time. This role is based in our Edmonton office and follows a hybrid work arrangement that combines in-office and work-from-home days. It also participates in scheduled after-hours and on‑call rotations and occasional client maintenance windows. Hybrid work arrangement, combining in-office and work-from-home-days. Extended health and dental coverage, life and disability insurance, Health & Wellness Spending Accounts, virtual healthcare, Employee & Family Assistance Program, and a Group Retirement Savings Plan. #

📌 Security Operations Center Analyst (Canada)
🏢 Northern Computer
📍 Canada