Employment Type : Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire) Training Period (First 6 Weeks): ~ Monday to Friday | 9:00 AM
- 5:00 PM ~100% onsite training required After Training: Monday to Friday | 11:00 AM
- 7:00 PM 1 week onsite / 1 week work from home Work From Home

Requirements:
We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email. The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills. Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets. Manage multiple customer interactions simultaneously, including handling up to three chats at once. Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.



Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution. Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills. Identify opportunities for additional services and support sales lead generation initiatives. Follow established customer service processes, quality standards, and performance metrics. Maintain accurate documentation of customer interactions and resolutions. Fluently bilingual in English and French (spoken and written). Previous experience in a call centre, customer service, or contact centre workplace. Strong communication skills with excellent telephone etiquette. Ability to handle difficult customer interactions professionally. Ability to work independently and meet performance targets. Knowledge of Canadian geography is an asset. Technical Requirements Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel). Strong computer literacy and ability to navigate multiple systems simultaneously. Typing speed assessment (minimum 38 WPM with 90% accuracy).

📌 Remote: Bilingual Call Centre Agent (Canada)
🏢 Arrow Workforce Solutions
📍 Canada