Welcome hotel guests professionally while managing check-ins, check-outs, luggage, and concierge-style assistance across Archive Hospitality Group properties. Strong customer service skills matter.

As a Guest Service Agent, you will serve as a first point of contact at Archive Hospitality Group hotels. The position combines welcoming and registering guests, escorting them to rooms, handling luggage, and resolving service issues. You will report to the Front Desk Manager while working independently and following Archive standards, policies, and procedures.

Key Responsibilities:

- Welcome and register guests efficiently
- Complete smooth check-in and check-out processes
- Carry, store, and assist with guest luggage




- Recommend local attractions and popular restaurants
- Resolve guest needs and service issues

Requirements:

- One to two years of customer service experience
- Excellent customer service and computer skills
- Detail-oriented nature and ability to work alone
- Versatile availability, including weekends and holidays
- Ability to stand, walk, and lift up to 25 pounds

Bring polished guest service, independent problem resolution, and front desk skills to Archive Hospitality Group hotels and travelers.

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📌 Hotel Front Desk Guest Service Agent (Toronto)
🏢 3G9 Gladstone House
📍 Toronto