At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of cutting-edge, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. Fully Paid LLQP Licensing: We’ll cover your LLQP training and licensing fees. You’ll be equipped with all the tools you need to build a thriving career in life insurance. ~ Comprehensive Classroom Training: Get prepared to hit the ground running with our industry-leading, classroom-based training. 1:1 Weekly Coaching: Your growth matters With tons of development opportunities and a pathway to a long-term career, this role could be the start of something big. Whether you’re new to insurance or looking to level up, we provide the training and support to help you excel.



Deliver outstanding service to customers by addressing inquiries and requests promptly and managing the delivery of customer correspondences with the agreed company framework, timescale and deadlines Maintain accurate client records and complying with regulatory requirements on all matters Assist customers in making tailored changes to their policies as per their needs Adhering to processes and procedures all service-related matters and escalating upwards as appropriate Contribute towards projects designed to improve the service offered by the business Handling the administration of organizational claims process Must be willing to obtain an LLQP license (with fully paid training and support). Proven experience in a customer service role. Ability to manage stress and maintain performance in a target-driven environment. This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position. We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our commitment to diversity and inclusion is fundamental to our company culture. We use AI to assist with parts of our screening process and for interview note-taking.

📌 Trainee Customer Care Agent (Canada)
🏢 Neilson Financial Services
📍 Canada