Deliver timely client support with Salesforce and Slack as a Customer Experience Associate working onsite Monday through Friday in Delta, BC.
Stord seeks a Customer Experience Associate I for foundational case management and qualified client communication. You will execute established processes, address standard inquiries, and build problem-solving skills. The role supports clients across Salesforce, email, Slack, and other tools.
Key Responsibilities: Respond to inquiries within established response and resolution expectations
Acknowledge, triage, and update clients through resolution
Manage assigned cases from intake through resolution
Document, categorize, and update cases accurately in Salesforce
Escalate complex or unclear issues to senior team members
Requirements: Two years in customer support, client experience, or related work
Comfort working across multiple tools and systems
Customer-facing or supply chain experience preferred
CRM or ticketing system familiarity preferred
Availability onsite Monday through Friday, 8:30am to 5:30pm
Use Salesforce, email, and Slack to provide accountable client support while developing stronger case management and problem-solving skills.

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📌 Customer Support Associate Salesforce (British Columbia)
🏢 STORD
📍 British Columbia