We’re looking for a Senior Product Designer to take on challenging product and service workflows, with a primary focus on the onboarding workflows that power legal document delivery An action in the field ripples through our internal systems and what a law firm sees. Designing here means understanding those connections and deciding whether the right intervention is software, a process shift, automation, or all three You’ll report directly to the Director of Design on a small, high-leverage team, partnering with Product, Engineering, and Operations leadership to frame ambiguous problems, explore tradeoffs, and shape direction before solutions are locked in Own complex workflows end-to-end: Aid in framing problems, navigate ripple effects across operations, servers, and customers, and drive through to delivery Build prototypes at the right fidelity to test assumptions, make ideas tangible, and help teams make explicit decisions early Design whole systems, not just screens: Create coherent workflows, interfaces, information architecture, and states across digital tools and operational processes Create and improve interaction patterns and language within your work that help Operations specialists, process servers, and law firms move through the product without having to re-learn it. Part of the work here is strengthening how we build context, shifting toward an everyday habit, not a scheduled research phase. Rather than wait for complete briefs, we dig into the mechanics of the service by shadowing Operations specialists, listening to law-firm calls, talking with process servers,



and asking questions until we have a solid understanding. From there, we move fluidly between sketching, prototyping, and writing clear recommendations to help teams make confident decisions while the problem is still open Full time, hourly position Medical, dental, vision, and disability insurance and 401K available Phone and Internet monthly stipend Flexible Time Off and Holidays Fully Remote
- ideally within the location of market you manage You balance speed with clarity and accuracy, especially when mistakes have consequences beyond the interfaceExperience: Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflowsRapid context-building: A history of shaping product and technical direction across disciplines without relying on formal authorityCraft & collaboration: Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their workEnd-to-end ownership: Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffsPrototyping: Comfort building prototypes at varying fidelities to explore ideas, communicate intent, and get early feedback from users and teammatesLegal technology, logistics, marketplaces, or field-service productsWorkflow automation or AI-assisted products, with sound judgment about where automation creates leverage and where human judgment, transparency, and restraint matter more #

📌 Product Design Lead (Canada)
🏢 Proof Technology
📍 Canada