Monitor Toronto Pearson ground transportation operations using dispatch coordination and situational analysis across rotational shifts. Support safe, productive passenger movement through proactive congestion response.
Reporting to the Manager, Ground Transportation Operations, this Specialist monitors groundside transportation and dispatches contracted staff. The work coordinates GTAA teams, contractors, security, public safety officers, parking operations, and other airport partners. It supports safety, customer service, operational efficiency, and required service metrics across Toronto Pearson’s transportation network.
Key Responsibilities: Monitor inbound traffic, curb congestion, and ground transportation activity
Respond to telephone calls and radio channels
Dispatch contracted staff and redeploy resources during congestion




Operate monitoring systems and implement proactive measures
Maintain event logs, work orders, equipment statuses, and reports
Requirements: Three years’ airport, airline, ground handler, or similar experience
Diploma or degree in aviation or business management
Ability to obtain and retain Transportation Security Clearance
Knowledge of roadways, parking garages, and service providers
Availability for rotational day, afternoon, and midnight shifts
Apply ground transportation, dispatch, communication, and contingency planning skills within GTAA’s Toronto Pearson operations network.

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📌 Ground Transportation Operations Specialist (Ontario)
🏢 Greater Toronto Airports Authority
📍 Ontario