Support VIP clients and distributed desktop infrastructure as a Technical Analyst in Victoria, British Columbia, with a partially remote work arrangement.
At Kyndryl, this full time Technical Analyst supports government ministries and agencies through service and project delivery. You will resolve escalated problems, handle Level 2 and 3 tickets, and maintain desktop services across distributed environments. The position requires direct contact with pre-approved executive-level clients and strong technical analysis.
Key Responsibilities: Resolve assigned Level 2 and 3 service tickets
Provide remote and scheduled support to VIP users
Test application deployments and imaging changes
Maintain SMS functionality across client desktops
Monitor incidents, metrics,



and operational performance reports
Requirements: Related degree or equivalent experience, education, or training
Experience with Windows, MacOS, and Microsoft Office
Experience with Active Directory and Microsoft Azure Entra
Experience with Microsoft Intune and mobile device management
Availability for rotational after-hours on-call support
Apply technical analysis, VIP support, and desktop infrastructure expertise to strengthen Kyndryl client services in British Columbia.

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📌 Technical Analyst VIP Client Support (British Columbia)
🏢 ISM Canada
📍 British Columbia