Lead regional IT service delivery across North America from Canada’s Mountain Time Zone, using ITIL expertise and customer-focused leadership. Own reliable services and user experience.
This senior, business-facing manager connects global IT strategy with local business execution. You will oversee multi-site services, major incidents, service governance, vendor performance, and operational readiness. The role supports continuity, change adoption, and measurable improvement across regional priorities.
Key Responsibilities: Own end-to-end IT services across regional sites
Lead major incident escalations and business-facing communication
Facilitate service reviews, reporting, and stakeholder feedback
Drive continuous improvement plans and ITIL-aligned governance




Coordinate service transitions, vendors, and operational readiness
Requirements: Typically 10+ years in IT service delivery
Experience managing regional or multi-site IT environments
Solid ITIL service management framework background
Knowledge of service metrics, reporting, and core IT services
Willingness to participate in major incident on-call escalation
Bring regional leadership, ITIL governance, and service improvement expertise to dependable North American IT operations.

#J-18808-Ljbffr

📌 Regional IT Service Delivery Manager (Manitoba)
🏢 Davies
📍 Manitoba