Assurer le soutien de logiciel par téléphone et courriel pour notre gamme de logiciels d’impôts Participer au contrôle de qualité de nos logiciels Le travail se fait à 100% à partir de votre domicile Bilinguisme (Français et Anglais) est un atout, notre clientèle étant en partie hors-Québec Disponibilité à effectuer des heures supplémentaires Disponibilité à travailler les fins de semaine en saison d’impôts Provide support to clients by telephone and email for our various tax software Apply company policy and procedures to resolve customer issues Participate in software quality control testing Apply active listening skills to diffuse a potentially tense customer interaction Minimum of 1 year of relevant work experience in customer service Bachelor’s Degree or equivalent experience ASSETS: University degree in taxation or related field (accounting, finance, administration) H&R; Block tax course graduate Good knowledge of the accounting cycle and/or experience in an accounting office Bilingualism (French and English) is an asset Team player with a versatile attitude and approach Willingness to learn additional products and services as needed to meet client demands Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.



Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive

Benefits:

We offer
comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute.

We offer
employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.



Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. Join us and help shape the industries that move society forward. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Join Our Talent Community

📌 Tech Support Consultant (Canada)
🏢 CAN006 Thomson Reuters DT Tax and Accounting
📍 Canada