Knowledge, Skills & Abilities Required This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations. Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity. Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues. Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Assumes ownership of customer problems to resolution. Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Includes communication and public speaking to small and large audiences on a regular basis Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters. Resolves customer specific needs in coordination with other departments. Acts as a resource for internal customers for assistance with custom-related issues or concerns.



Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management. Responsible for training recent employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team. Provides technical guidance/expertise to junior staff. Mentors and develops critical skill sets for new and/or less-experienced GTS Operations Supervisors. 2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification) Microsoft Word
- Basic Microsoft Excel
- Basic Excel Powerpoint – Basic Note: Shift is M-F 0600-1430. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). 2) leur performance en entrevue ; FedEx valorise la diversité et l'inclusion dans son milieu de travail. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature.

📌 Operations Shift Lead (Canada)
🏢 FedEx Canada
📍 Canada